Terms & Conditions
1. How to Make a Reservation
In order for us to accept your booking your party leader must read these conditions. The person who signs or 'submits' the booking form does
so on behalf of all the members of the party and binds them jointly to these terms and conditions. When you ask us to confirm your booking we
will allocate you your chosen property and confirm your reservation.
2. Method of payment
Payment can either be made by credit card, debit card, personal cheque or bank transfer. If paying by personal cheque or bank transfer we
will hold your selected property for 7 days whist you arrange payment. Should you wish to pay in any other currency other than Euros please
use our Credit or Debit Card facilities. All card transaction are billed in Euros and converted to your local currency by the card issuer at their
prevailing rate. Please note that there is a 3% transaction charge on credit card payments.
3. Initial Payment
At the time of your booking you will be asked to pay an initial deposit of 30% of the total cost of the property if booking via telephone. This
payment is your only commitment until 8 weeks prior to your arrival.
4. Payment of Balance
The balance of the holiday cost must be paid at least 8 weeks prior to arrival. Please ensure that payment is made within that time otherwise
we reserve the right to treat your booking as cancelled, in which case you could be liable to pay us the cancellation charges detailed below. If
you arrange your holiday within 6 weeks of travelling then full payment is due with your booking.
5. If You Cancel Your Booking
If you wish to cancel your booking you must do so by sending written confirmation. The person who signed/submitted the booking form must
also sign the letter. In the event of a cancellation and to compensate for the expense of processing your booking and for any loss that may
result from being unable to re-sell the holiday, we charge the following cancellation fees:
Period before departure within which cancellation notice is received Amount of cancellation fee (as % of property cost)
More than 43 days Loss of deposit- please note admin charges for all cancellations apply.
42 - 29 days 60%
28 - 0 days 100%
6. Insurance Requirements
Holiday and travel Insurance, including cancellation cover, is essential for your own protection and we strongly recommend that you and all
members of your party be suitably insured.
7. Party Size
At no time must any more persons occupy a property than stated on the booking form, except with prior written agreement. Property owners or
their agents reserve the right to refuse admittance if this condition is not observed. Your security deposit will not be refunded should there be
more persons in the party than the maximum capacity for the property.
8. Problems With Your Property
If you have a problem during your holiday, immediately inform the local representative who will then endeavour to put things right. If you fail to
do this we cannot accept responsibility, as we have not had the opportunity to investigate and rectify the problem. Although we will make every
effort to deal with problems promptly, a reasonable amount of time should be allowed for repairs to be completed by outside contractors. In the
unlikely event that a problem is not satisfactorily resolved during your stay we require written notification within 14 days of the completion of
9. Check in / Check out times
Your accommodation is available after 3pm on day of arrival and MUST be vacated by 10am on day of departure. The maid, gardener, pool
man need this time to prepare the accommodation properly for incoming guests. Although you are not required to vacate your property before
10am please be aware that staff may arrive before this time.
10. Change of accommodation
On rare occasions it may be unavoidable to change your chosen villa because of circumstances beyond our control; we will endeavour to
inform you of this asap and offer either alternative accommodation of similar or superior standard, a refund if nothing is suitable or discuss
11. Breakages & Damages
We request a security deposit by credit card ( +3% card charge) on day of arrival of €500 per booking, refunded by credit card repayment after
you vacate the property and inspection has been carried out. We expect you to report any breakages or damage to our local agents /
housekeepers on location. You will be required to pay for any repairs or replacements as necessary. This should be paid locally, directly to
our representative, before your departure. If unpaid we reserve the right to charge your credit or debit card with the cost of the repair or
12. Property Standards
We have carefully selected and inspected all the properties that we advertise and we endeavour to maintain high standards. However,
inevitably, items break or require maintenance, therefore please be aware that you may encounter maintenance staff and gardeners during
your stay. Please also remember that these are people's homes - please leave the villa in a reasonably clean and tidy condition, and remove
all rubbish at the end of your stay. We reserve the right to charge for extra cleaning and rubbish removal if necessary, and to charge this to
your credit or debit card.
13. On Arrival
Immediately upon arrival at your holiday home please familiarise yourself with the layout of the property and identify any potential hazards e.g.
unexpected steps, slippery surfaces, pool depths etc. Please also read the safety precaution information contained within the welcome book.
All villas without exception are non-smoking. Persons smoking in villas will be subject to a charge to cover the extra cost of cleaning. Any
damage caused by smoking will mean that the security deposit will be used to replace or repair.
Some of our properties are in rural locations and as such there may be farmyard noises in the vicinity. Other properties might be located in
residential areas, please remember that sound travels and noise should be kept to reasonable levels especially after 11 pm. Road works
and/or building work in close proximity to our properties may occur without any prior warning, this is understandably beyond our control. We
will, however, endeavour to inform you should we become aware of any such works.
In those properties that provide a safe for guest use we cannot accept responsibility for any loss under any circumstances.
17. Pool Heating
Whilst we make every effort to ensure that pool heaters are in working order sometimes they break; therefore if a pool or Jacuzzi cannot be
satisfactorily heated our liability will be limited to the amount paid for pool / Jacuzzi heating.
All properties have BBQ facilities. Please take care when using. Gas bottles are provided, but if they run out please contact the office for a refill.. Failure to
leave the BBQ and utensils clean may incur charges from your deposit. Please make sure your villa is allowed to have open air BBQ as in
some areas of Spain this is not allowed.
19. Properties Close to Golf Courses
Please be aware that the risk of stray golf balls entering the gardens/patios of properties near golf courses is unavoidable.
Please note that pets are permitted in selected properties, please check for details and charges. Villas that allow animals charge for this
service. However, if excess cleaning is required due to the tenants' neglect to clean, this will be deducted from the security deposit.
21. Included in the Cost
• Weekly maid service (if you are staying for 7 nights please note that this is on your day of arrival and departure only)
• All linen changed weekly
• Towels but not pool towels (unless otherwise stated)
• Pool and garden maintenance
• All water and electricity
• All local and other taxes
• Assistance of our local representative if required (during office hours unless an emergency)
If you have a question then please contact us.
22. Data Protection
We take your privacy seriously. By submitting any of our forms, we will just reply to you about your enquiry. You are not subscribing to a
mailing list, nor will we give out or sell your information to anyone. We hate spam, we'd like you to trust us on this one!